I'm a strategic research and business leader with over 20 years' experience across academia, government, and global technology organisations. I hold a PhD in Psychology from the University of Surrey, Roehampton, where my research focused on how people with aphasia interact in natural environments, using conversation analysis to study language, gaze, gesture, and object interaction.
My work continued at UCLA, where I was trained in conversation analysis and multimodal interaction by some of the leading figures in the field, studying how people actually communicate, coordinate, and make decisions in complex, high-stakes environments. I went on to work at UTC Compiègne and Imperial College London before moving into the private sector. That foundation has shaped everything I've done since.
I moved into the private sector in 2006, working first as an independent consultant on digital transformation for the UK Government, including the Home Office, Department for Work and Pensions, Ministry of Justice, Skills Funding Agency, Department of Education, and Health and Safety Executive, before taking on senior leadership roles in global technology companies.
As Global Head of UX Research at Just Eat Takeaway, I built and led a global research function, shaping customer, partner and innovation strategy, influencing product decisions, and embedding research at the heart of a complex, multi-sided marketplace. At London Stock Exchange Group, I built and led a research and insight team, working on how people in financial services interact with their financial platforms, understanding complex user behaviours in one of the most regulated and high-stakes environments in the world. At Meta, I led the research team within Community Integrity, working on how people interact with content moderation and platform trust, including research involving automation at scale.
I am the author of two books, Practical User Research (2020) and The UX Research Powerhouse Vol 1 (2025), with Vol 2 forthcoming. I host the UX Research Club podcast and have delivered leadership programmes for European Women on Boards.
I hold the Financial Times Non-Executive Director Diploma and the Oxford AI Governance and Ethics certification, and serve as Chair of the London Film Academy.
My mission is simple: to help people and organisations make better decisions in complex, fast-changing environments, whether that's a research leader navigating AI transformation, an organisation integrating AI responsibly, or a board that needs independent strategic challenge.
I'm the author of Practical User Research, a strategic guide on embedding user research into product development from the outset, moving it beyond usability testing into a core driver of product and business decisions.
My latest book, The UX Research Powerhouse Vol 1, explores what it really takes to lead UX Research today, focusing on research leadership, organisational influence, and decision-making in environments shaped by AI, increasing complexity, and constant transformation. Vol 2 is forthcoming in late 2026, and my next book, Beyond Productivity: AI and Human Judgement, will be published in English in May 2027 and in French in September 2027.
I host the UX Research Club podcast, where I share practical thinking on research practice, leadership, and influence. With over 23,000 downloads across North America, Europe, Asia, and beyond, it has become a trusted resource for UX researchers and research leaders worldwide.
I design and deliver live masterclass programmes for senior UX researchers and research leaders. My current series, The Influential Researcher, covers strategic research partnership, AI and responsibility, and the art of stakeholder influence. I also speak at international conferences and events, including as opening speaker at FLUX Convergence 2026.
My recorded masterclass, Leading with Impact: Becoming a UX Research Leader, is available to watch on demand through Podia. Designed for experienced researchers stepping into or preparing for leadership roles, it explores the mindset shift from individual contributor to leader, moving from delivering insights to shaping direction, influencing decisions, and leading with purpose, confidence, and strategic impact.
I've delivered Leading with Data for the C-level programme of European Women on Boards, supporting senior leaders in using data and insight to inform strategic decisions across their organisations.
As an independent advisor, I support organisations navigating AI integration and digital transformation, helping leadership teams and boards make better decisions about where and how to implement AI, ensuring it works for their people, their customers, and their business.
A live masterclass series for senior UX researchers and research leaders.
Three sessions. Ten places only. Starting 4th November.
This isn't a passive webinar.
The Influential Researcher is an intimate live masterclass series designed for senior UX researchers and research leaders who want to drive strategic impact, lead through AI transformation, and master the art of influencing stakeholders.
I offer a recorded, one-off leadership masterclass based on the theme Leading with Impact.
Becoming a UX Research Leader is designed for experienced researchers stepping into or preparing for leadership roles.
The masterclass focuses on the mindset shift from individual contributor to leader, exploring how to move from delivering insights to shaping direction, influencing decisions, and leading with purpose, confidence, and strategic impact.